Warming Up To The Ice Age: Conference & International Masterclass Lean Service Management | 15-16 april 2009, Bussum The Netherlands
The past five years we have proven that the formula of this conference is very successful. We have tried to innovate the setup, concept and programme all the time and this has led to an increasing number of visitors.Last year we won the The Grand Sagan Candle for IT Skepticism for this conference.
A balanced mixture of very good content, a vast variety of hot topics, a great book and a flexible program that includes innovations, has changed this event into the most visited conference in the field of IT management: an outstanding meeting place and a must go for anyone who is responsible for IT management issues.
Our 2009 event will show some positive changes compared to last year, the event will be all about interaction and cooperation. We are planning to organize a range of sessions, like speed training, games, workshops and debates, alongside our usual keynote sessions and best practice cases. Like last year we will increase the number of international speakers, we created a complete English track. Of course the programme items will be as high profiled as usual.
This year’s theme will be more inspiring than ever: Warming Up To The Ice Age.
As the impact of the international financial crisis is becoming apparent, IT managers are facing a challenging year. While you may deliberate on how to avoid the consequences of a recession and how to determine your focus, we are confident about one thing: the growing importance of IT. In corporate processes, ‘information’ is increasingly becoming a determinant factor. All and all, this might well become a frenzy year for IT.
Benefits of your participation: (with a special 2 day offer for international attendees!)
16 April 2009 - Conference
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This year, all visitors will receive the book: Gold Edition - IT Service Management, Best Practices offering a premium selection of the previous years and completed by the visions and views
- The event will take place in Spant! Bussum, well situated in the centre of the country. Furthermore, the ambiance of this location is perfectly in line with the renewal of our Best Practices Conference.
- New elements to the program – speed training, games, workshops and debates, alongside our usual keynote sessions and best practice cases.
- Continuous program with flexible breaks, to encourage networking for all and at all times.
15 April 2009 - International Master Class: Lean Service Management™
How to Apply Lean Thinking to a Service Management Initiative
Facilitated by: Ian M. Clayton and Brian Johnson. Guest Facilitator: Kenneth Gonzalez
- Service Management 101: A refresher on the original intention and promise of a service management initiative (presentation and discussion)
- A health-check of existing projects and plans (survey, roundtable discussion)
The elements of a successful service management system (presentation and discussion)
- The role continuum within a service organization (presentation and discussion)
Lean 101 – The Lean language and its relationship to the service management lexicon (presentation and discussion)
- Lean Service Management: A ten-step program to apply lean to service management (role play simulation, workshops and team assignments)
- Review of workshop experiences, lessons learned, and adjustments to projects and plans (roundtable discussion)
For more information click here
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